Go to FedEx Shipping Manager in Okta or http://www.fedex.com/us/ship-manager/
Username: ZebitCS Password: V94Kas#g!e3&
After logging in use “Shipping” drop-down and click on "Create a Shipment". Note, if you are not already logged in the site will ask for login information after clicking on Create a Shipment.
Clear out "From" default or Rachel's information in "From" information box.
This section is where you put in the Zebit customer address. In the company section, that is where you would put either the PO# or RA#. Without the numbers there, the vendor will not be able to credit the return.
The “TO” section is the vendor. Most vendors list their addresses in the return request, however we have had to google them at times.
Make sure you put the PO/RA number in the company line again.
Next you will need to enter in the weight. The weight can be found by looking up the sku in Magento.
The value is based off what the customer paid, not what we paid.
We select fedex ground for service type and your packaging for “Package type”.
In the Billing Details box you will need to re-enter the RMA number:
Just for good measure, we put the PO# in one more time.
Then select Complete shipment. After that, I recommend changing the email to your contact so any contact goes directly to you. It will give you the option on the next page.